Refund policy
The LuminaSpine 90-Day "No Sick Days Wasted" Guarantee
At LuminaSpine, we believe you shouldn't have to pay for something that doesn't work for you. Daniel spent 26 years maintaining clinical-grade medical devices in NHS hospitals and private facilities, and he refuses to let your health — or your money — sit on a waiting list.
1. The 90-Day Professional Trial
Unlike most devices that offer a standard 14-day return window, we give you a full 90 days to experience the Photonic Recharging mechanism in your own home — before your working day begins.
Why 90 days? We know that reversing Cellular Starvation and restarting ATP production in avascular disc cells is not an overnight process. It is a cumulative cycle of cellular repair that builds on each previous session.
Our Guarantee: If, after 90 days of consistent daily use, you have not noticed a meaningful change — not a marginal one, a real one — we will give you a full refund. No forms. No conditions. No awkward emails.
Important — Unopened Units Only: Due to the clinical nature of the device and hygiene regulations, we are only able to accept returns on units that remain in their original, unopened packaging. Once the seal has been broken and the device has been used, the 90-day guarantee applies in full — meaning we assess the outcome after consistent use, not before. If you have opened and used the device and have not experienced meaningful improvement after 90 days of daily use, contact us and we will process your refund in full.
2. Anti-Frustration Returns Process
We know what it feels like to be fobbed off by a system that wasn't designed around your reality. We have designed our returns process to be the exact opposite.
No delays, no runaround: If you wish to return your unit, simply email our Manchester-based team.
Seamless Logistics: We provide a pre-paid Royal Mail Tracked return label for all UK orders.
Faulty Units: While the LuminaSpine Pro is built to clinical-grade LED specifications with a thermally regulated array designed for long-term daily use, if your unit has an engineering defect, we will ship a replacement from our Trafford Park warehouse within 48 hours.
3. Our Standards
Full Transparency: Your refund includes the full purchase price of £89.90.
No Hidden Fees: We do not charge restocking fees or processing fees.
Rapid Processing: Once your return is received at our Trafford Park facility, your refund will be processed back to your original payment method within 3–5 business days.
4. How to Start Your Return
If you have used the LuminaSpine Pro consistently for 90 days and have not experienced meaningful improvement, Daniel and the team are here to help.
Email: Contact us at info@luminaspine.co.uk with your order number. Print: We'll email you a Royal Mail Tracked return label. Post: Drop it off at any local Post Office or Royal Mail collection point.
Daniel's rule has never changed: either the device works for you, or you don't pay for it. That's the only way he was willing to sell it.